Associate Clinical Hold Resolution Liaison

🔥 11 minutes ago

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

At GeneDx, we believe that everyone deserves personalized, targeted medical care—and that it all begins with a genetic diagnosis. Fueled by one of the world’s largest rare disease data sets, our industry-leading exome and genome tests translate complex genomic data into clinical answers that unlock personalized health plans, accelerate drug discovery, and improve health system efficiencies. It all starts with a single test.

📋 Description

• Provide clinical subject matter expertise (SME) support for hold resolution. • Communicate with clients to resolve clinical issues related to test orders. • Review genetic test orders to verify appropriateness, prevent redundant or unnecessary testing, and ensure the most clinically relevant testing is performed. • Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting. • Accurately document order details and updates into internal systems to support downstream test processing. • Assume personal responsibility for routine administrative tasks and support team efforts aligned with corporate and departmental Objectives and Key Results (OKRs). • Demonstrate proficiency in internal systems to track, document, and communicate hold resolution. • Maintain high quality client support with accuracy and meet workload targets with attention to detail and professionalism. • Meet or exceed productivity standards as assigned by team lead.

🎯 Requirements

• Master’s degree from an accredited genetic counseling program; OR a Master’s or PhD in Biology, Genetics, Biotechnology, or a related field with relevant clinical experience; OR an MD/DO with demonstrated expertise in human genetics. • Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications. • Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication. • Prior clinical or laboratory experience preferred but not required.

🏖️ Benefits

• Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Stock Purchase Plan • Employee Discounts • Voluntary benefits • Programs for parents and parents-to-be • We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.