Vendor & Dispatch Coordinator

Job not on LinkedIn

🔥 32 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Thinc Forward

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🔒 Cybersecurity

Cybersecurity • IT Services • Consulting

Thinc Forward is a technology and business advisory group that provides solutions in cybersecurity, networking, communications, IT services, cloud consulting, and specialty services such as dental and medical technology. The company aims to empower businesses by offering technical, economic, and strategic business resources that help increase profitability, improve operational efficiency, and enhance business performance. Thinc Forward aligns technology with specific strategic goals and business plans of organizations, offering managed security services, IT support, cloud platforms, and consulting services including IT staff augmentation and network assessments. Their focus is on creating opportunities for enhanced performance through technological alignment.

📋 Description

• Schedule appropriate subcontractor resources to dispatch service orders in a timely manner, based on each request's priority level or predetermined schedules. • Monitor and respond to incoming subcontractor calls, texts, and emails; log time entries and closeout notes in real time across multiple time zones. • Maintain accurate, up-to-date service order records, including detailed notes on communications, time logs, job status, and internal updates. • Communicate technician schedules, arrival times, closeout notes, and real-time issues with internal teams to ensure 100% work completion. • Retrieve and track required documentation from subcontractors—such as work images, shipping receipts, or invoices—and proactively follow up on missing items. • Respond to customer service requests by understanding client needs and effectively scheduling work orders based on technician skill sets, availability, and geography. • Collaborate with coworkers and fellow dispatchers to ensure complete coverage of dispatch needs and optimize scheduling across service areas. • Source and onboard new subcontractors as needed, particularly in high-demand or low-coverage regions; review upcoming project needs and client coverage maps to anticipate resource gaps. • Negotiate labor rates with new and existing subcontractors to maintain healthy profit margins. • Accurately and efficiently enter and manage data across multiple platforms and systems, with a high degree of attention to detail and consistency.

🎯 Requirements

• High School Diploma or GED required • Prior experience in dispatching, project coordination, or scheduling within a field service management environment preferred • Demonstrated ability to negotiate pricing with subcontractors or vendors • Experience using digital platforms such as Field Nation, WorkMarket, or similar contractor/vendor marketplaces and familiarity with CRMs such as ConnectWise preferred • Proven ability to manage data entry tasks quickly and accurately across multiple software platforms • Strong verbal and written communication skills • Excellent interpersonal skills with the ability to collaborate across various experience levels and roles • Strong multitasking skills with high attention to detail, even under pressure or when handling conflicting priorities • Geographic awareness of U.S. service areas and time zones • Self-motivated with excellent time management and task follow-through • Proficiency with computers and common business software applications (Microsoft 365) preferred • Positive, professional demeanor when interacting with clients, technicians, and coworkers

🏖️ Benefits

• Health care benefits (medical, dental, and vision) • Paid time off (and public holidays) • 401(k) retirement plan • Life insurance • Hybrid or remote work environment