Senior Professional Services Engagement Specialist

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $103.2k - $264.3k / year

⏰ Full Time

🟠 Senior

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program • Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria • Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity • Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams • Identify and support follow-up opportunities with Sales and Customer Success • Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one • Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle • Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery • Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports • Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment • Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans • Manage multi-workstream engagements including planning, milestones, and dependencies • Drive proactive RAID management • Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health • Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes • Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership • Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements • Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success • Contribute to delivery playbooks and methodologies • Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements • Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services • Build strong stakeholder relationships across customers and internal teams • Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes • Drive alignment and accountability for delivery outcomes • Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging • Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication • Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout • Mentor junior team members and share best practices • Support standardization of delivery processes • Travel 20–30% as required

🎯 Requirements

• 8+ years of IT experience; including 5 years or more of Technical Program Mgmt

🏖️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning