Embroidery & Digitization Quality Lead

🔥 2 hours ago

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FYUL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

FYUL is a merged on-demand manufacturing and technology company formed from Printful and Printify that powers brands, creators, and entertainment companies to design, produce, and sell merchandise globally. It provides a technology platform and fulfillment network (including the Snow Commerce end-to-end merchandise solution) that enables businesses to launch and scale merch with on-demand production, fulfillment, and commerce integrations.

📋 Description

• Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in-house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like. • Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in-house and partners production facilities on embroidery production quality outcomes. • Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions. • Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand-holding. • Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre-submission quality checks, and AI-assisted tooling to surface issues before they reach production. • Collaborating cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.

🎯 Requirements

• Strong stakeholder management skills — able to navigate multiple internal and external stakeholders with competing priorities, build alignment, and drive decisions across functions. • Hands-on digitization expertise with professional software ( Wilcom, Pulse, Hatch , or equivalent) — deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements across commercial production environments. • Demonstrated experience writing or owning digitization standards, quality acceptance criteria, or partner briefs — not just working within someone else's system, but building and maintaining one. • Experience engaging with digitization partners on quality — output assessment, standards enforcement, and performance improvement — as well as working with in-house and outsourced production facilities on embroidery quality outcomes. • Proven ability to build QA scorecards, audit frameworks, and defect tracking systems — skilled at translating visual quality outcomes into measurable, trackable KPIs. • Comfortable with data: reads performance dashboards, identifies trends, and uses data to support prioritization and recommendations to cross-functional stakeholders. • Excellent English (written and spoken); experience working across international production networks; able to translate technical digitization constraints clearly for non-technical audiences.

🏖️ Benefits

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done • An opportunity to work remotely or in a modern and welcoming office in Riga • Flexible working hours (start your day as early as 8 am or as late as 11 AM) • Private health insurance • 2 extra paid days off to focus on your mental or physical well-being • 1 extra paid day off to celebrate a Birthday or any other celebration of your choice • Access to mentorship, internal meetups, and hackathons, both on-site and online • Free and healthy lunch if you work from the Rīga office • Design and order your own merch using our platforms with an employee discount • Exciting team-building events and parties you’ll never forget!