Client Success Enablement Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Dynatron Software, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.

📋 Description

• Design and deliver onboarding and ongoing development programs with clear learning paths, competency expectations, and readiness standards • Identify skill and performance gaps, distinguishing training needs from process, technology, or management issues • Create engaging, practical learning experiences that strengthen product knowledge, coaching consistency, and Client Success skills • Lead adoption of CRM systems, Customer Success platforms, and new processes through structured rollouts, reinforcement, and support • Partner with Client Success leadership, Operations, and other stakeholders to prioritize initiatives and gain alignment • Measure effectiveness through ramp time, employee readiness, behavior change, system usage, and customer outcomes • Refine programs based on results • Manage competing priorities and limited resources while maintaining accountability for delivery and quality

🎯 Requirements

• Experience in automotive SaaS Client Success • Strong understanding of the SaaS post-sale customer lifecycle • Ability to apply adult-learning principles and translate learning into on-the-job performance • Effective stakeholder influence and change management • Ability to execute independently • Demonstrated ownership of enablement programs from design through evaluation • Evidence of improved employee readiness, technology adoption, and Client Success results • Ability to manage competing priorities and limited resources while maintaining accountability for delivery and quality

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • Equity participation through Dynatron's Equity Incentive Plan • Employer-paid disability and life insurance • 401(k) with competitive company match • Flexible vacation policy • 11 paid company holidays • Home office setup support • Remote-first working environment • Ongoing professional development • Flexibility, autonomy, and accountability • Opportunities for continued professional growth

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