Provider Success Lead

🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Astrana Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Astrana Health is a healthcare company that operates community-focused clinics and a provider-facing technology platform to coordinate care across primary, urgent, and multi-specialty services. It supports providers and local communities by streamlining access to care, automating prior authorizations, and connecting patients with in-network clinicians. Astrana combines clinical services with doctor-built technology to improve patient experience and provider workflows.

📋 Description

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization • Create project plans, timelines, stakeholder maps, and risk-management processes • Design and deliver live, virtual, and self-serve training for physicians, office managers, and clinical staff • Build implementation and training playbooks, including templates, runbooks, adoption metrics, and feedback loops • Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts • Track and report adoption, time-to-go-live, training completion, and provider satisfaction • Translate field feedback into prioritized product requirements • Serve as escalation point for implementation issues and establish a provider-facing support model • Help scope, hire, and onboard additional team members as the client base grows • Define a repeatable implementation and training playbook, hit adoption targets, improve provider satisfaction, and establish structured product-feedback channels

🎯 Requirements

• 5+ years in implementation, customer success, or training roles for healthcare technology • At least two end-to-end provider-facing implementations personally led • Demonstrated experience designing and delivering training to clinicians or practice staff • Strong project management discipline • Ability to organize multiple workstreams and communicate status clearly to executives and front-line users • Experience working across product, engineering, operations, and field teams without direct authority • Clear, concise written and verbal communication • Experience in value-based care is a strong plus • Familiarity with EHR workflows, care gap/quality tools, HCC coding workflows, or population health platforms is a strong plus • Prior experience standing up a new function or team is a strong plus

🏖️ Benefits

• Remote work based in the U.S. • Equal Employment Opportunity and Affirmative Action employer • Application accommodations available for applicants with disabilities

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