Client Experience Specialist

Job not on LinkedIn

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🇺🇸 United States – Remote

💵 $65.8k - $82.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Woolpert

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 $2.9M Venture Round on 2022-11

Consulting • Logistics • Manufacturing

Woolpert is a leading global geospatial and engineering services provider specializing in delivering cutting-edge mapping, analysis, and modeling solutions. With expertise in urban planning, environmental analysis, asset maintenance, and smart city initiatives, Woolpert utilizes advanced technologies such as Aerial LiDAR and 3D modeling to support sectors like government, mining, and energy. They significantly contribute to data-driven decision-making and enhance operational efficiency in various projects worldwide.

📋 Description

• Plan, coordinate, and execute virtual, hybrid, and live client events of increasing complexity • Manage event timelines, run-of-show, registration, and post-event follow-up • Organize venue and digital platform selection, room blocks, audiovisual needs, catering, signage, entertainment, and shipping • Coordinate with platform providers, venues, and vendors; obtain quotes and confirm deliverables • Secure permissions, licenses, certificates of insurance, and vendor documentation • Track event budgets, process invoices and purchase orders, and reconcile spending • Coordinate client and attendee communications, invitations, registration support, and outreach • Provide on-site and virtual event support, including setup, attendee experience, speaker and exhibitor needs, and technical wrap-up • Resolve routine event issues independently and consult senior team members on complex situations • Conduct debriefings and evaluations; analyze feedback and metrics and recommend improvements • Collaborate with marketing, communications, and business development teams on event awareness and promotional campaigns • Maintain event calendars, vendor records, attendee lists, and client experience documentation • Support onboarding of less-experienced team members • Perform other duties as assigned • Report to the Director, Client Experience and Events

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree (BA or BS) in Marketing, Communications, Business, or a related field preferred • Equivalent combination of education and experience may be considered on a 1:1 basis • 3 years of experience in event planning, client experience, marketing coordination, or a related field • Experience coordinating logistics for live and/or virtual events, including vendor and venue coordination • Working knowledge of event planning practices, including budgeting, logistics, vendor management, and on-site execution • Strong organizational and time management skills with the ability to manage multiple events and deadlines simultaneously • Effective written and verbal communication skills for interacting with clients, vendors, and internal stakeholders • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) • Ability to exercise judgment on routine matters and seek guidance on complex work • Ability to maintain confidentiality of client and company information • Ability to lift and transport event materials and work non-standard hours during events • Valid driver's license required • Ability to travel up to 30% for business purposes, including possible overnight, holiday, and weekend travel • Preferred: 5 years of event planning or client experience in a professional services, architecture/engineering, or geospatial environment • Preferred: Experience with trade show and conference exhibit coordination • Preferred: Experience supporting executive-level or client-facing programs • Preferred certifications: CMP, CSEP, or CTSM • Preferred: Deep understanding of CRM and proposal management systems • Preferred: Strong business acumen and commercial awareness

🏖️ Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate) • Principal program: Earn the opportunity to become an owner of the firm • Flexible paid time off/vacation • Career development and learning opportunities • Health, life, vision, and dental insurance • Paid sick time • Retirement plan • Fitness reimbursement • Pet insurance • Identity protection • Technology stipend • Employee assistance program

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