Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Revenera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

SaaS

Revenera is a software development company that specializes in providing solutions for software installation, monetization, and composition analysis. Their offerings, which include products like FlexNet and InstallShield, help software and IoT companies build secure products while protecting intellectual property. With over 30 years of experience, Revenera supports more than 31,000 customers worldwide in accelerating product delivery and revenue growth through innovative monetization models and compliance risk management.

📋 Description

• Own a portfolio of strategic enterprise customers, responsible for driving business outcomes and long-term value realization. • Develop and execute Customer Success Plans aligned with customer objectives, measurable business outcomes, adoption strategies, and success metrics. • Lead executive engagement through business reviews demonstrating value, tracking progress, highlighting risks, and identifying future growth opportunities. • Drive adoption and utilization of Revenera solutions to strengthen retention, improve customer outcomes, and accelerate expansion opportunities. • Identify and advance growth opportunities by aligning Revenera capabilities with evolving customer priorities. • Implement proactive risk mitigation strategies to improve customer health, reduce churn risk, and protect recurring revenue. • Build customer advocacy by increasing satisfaction, referenceability, and executive sponsorship. • Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering. • Influence account strategies through data-driven customer insights and resource alignment. • Translate complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders. • Act as the voice of the customer to influence product direction, customer programs, and continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree in a technology or business-related field, preferred. • 5+ years of experience in technology, consulting, or enterprise account management roles within a software or technology company. • Proven track record of driving revenue growth and customer retention within a SaaS, software, or technology environment. • Proficiency with CRM and customer success tools such as Salesforce and Gainsight. • Strong business acumen with the ability to understand customer strategies, identify opportunities, manage risk, and connect solutions to measurable business outcomes. • Exceptional communication, presentation, stakeholder management, and strategic thinking skills. • Strong analytical skills with the ability to communicate insights and recommendations to both technical and executive audiences. • Ability to navigate complex enterprise environments involving multiple stakeholders, business priorities, operational processes, and technical requirements. • Proven ability to translate complex customer use cases and business challenges into actionable success strategies that deliver measurable value. • Ability to leverage AI and modern productivity tools.