Associate Director – Success Manager, Government

Job not on LinkedIn

🔥 13 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $141.3k - $237.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AT&T

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

📡 Telecommunications

Telecommunications • Technology & Innovation

AT&T is a major telecommunications company offering a range of services including wireless, internet, and fiber to consumers and businesses. The company is committed to connecting people through technology and innovation, with a focus on sustainability and shareholder returns. AT&T places importance on corporate responsibility, cultural inclusion, and public policy. They also engage in disaster recovery and provide public sector and FirstNet services. AT&T is actively involved in advancing its wireless network technology through collaborations and innovations such as Open RAN. The company also plays a role in the consumer electronics market, offering tech gifts like the AT&T amiGO Jr. Tab™ and kids’ smartwatch. Moreover, AT&T is dedicated to protecting consumer data and privacy, addressing incidents promptly to maintain trust with users.

📋 Description

• Lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers • Drive revenue growth through effective seller and customer support • Ensure superior customer service and satisfaction • Lead the team to exceed customer experience objectives and manage people effectively within the Public Sector Federal Segment • Analyze data to develop and implement revenue-generating and continuous-improvement strategies • Direct daily Ordering, Pricing and Contracting support activities and execution • Achieve revenue goals and reduce expenses • Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning • Collaborate with business areas to drive strategic alignment and manage change • Maintain strong domestic and international vendor relationships

🎯 Requirements

• Required Public Trust clearance • Oversees Federal CSM team and is responsible for executing Support Requests, assigning tasks, and adherence to company policies • Experience managing large, complex business to business sales offload functions • Strong product and pricing knowledge • Ability to exercise judgment and resolve complex problems • Responsibility for influencing decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates • Bachelor’s degree (BS/BA) desired • 5+ years of related experience • Experience with Public Sector strongly preferred

🏖️ Benefits

• Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone