Technical Success Manager

🔥 7 minutes ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $177k - $221k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Own customer adoption, onboarding, and continued success • Document adoption and success • Lead adoption, optimization, and integration of New Relic products within customers' business infrastructure • Partner with Sales to identify revenue opportunities through upselling new services and contract renewals • Provide support for new product features and customer feedback to product management and engineering • Maintain a deep understanding of customers' businesses and technical environments • Lead interactive product demonstrations for diverse audiences and answer real-time technical inquiries • Own technical customer relationships and solve technical problems in real time • Travel as required in this field-based role, with extensive travel opportunities

🎯 Requirements

• 3+ years of pre- or post-sales experience within the software industry • 2+ years of demonstrated pre- or post-sales experience working with enterprise customers • Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD • Strong technical background and sales/customer orientation • Desire to learn new technologies • Interest in or previous experience with performance monitoring tools • Ability to keep project plans and documentation up to date • Fluent in English • Visa sponsorship is not available • Must verify identity and eligibility to work and complete employment eligibility verification • Criminal background check required • Familiarity with one or more development languages—Java, .NET, Ruby, C, Python, Node.js, or Golang—bonus • Background in iOS and Android mobile device platforms and architectures—bonus • Bachelor's degree in Engineering/Computer Science or equivalent—desirable

🏖️ Benefits

• Healthcare • Dental • Vision • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Other competitive benefits • Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces