Customer Success Leader

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

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Liquibase

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Liquibase is a company that provides automated database schema change and version control solutions, helping businesses manage database migrations and changes efficiently. Their tools are designed to support continuous integration and delivery within software development processes, ensuring that developers can make reliable and consistent updates to databases across environments. Liquibase's solutions are particularly useful for teams practicing DevOps methodologies.

📋 Description

• Lead and scale Liquibase's Customer Success organization • Directly oversee Customer Success Account Executives who own customer relationships, renewals, and expansion • Own retention and expansion targets across the managed book of business • Define and oversee account management strategy to increase customer adoption and expansion • Identify at-risk accounts and execute risk mitigation plans to protect ARR • Build and maintain multi-threaded relationships with technical executives • Translate database DevOps benefits into business outcomes • Reduce implementation timelines and drive systematic team-by-team adoption • Serve as the voice of the customer with Sales, Engineering, Product, and Support • Provide customer insights that drive product innovation and customer success • Partner strategically with Sales, Product, and Engineering • Build repeatable processes and develop high-performing managers and individual contributors • Drive net revenue retention, customer health, and the overall post-sale customer experience

🎯 Requirements

• 3+ years of experience in an Account Management leadership role • Proven track record owning and driving net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software environment • Prior experience as an individual contributor Account Manager with successful results in expansions and high retention rates • Strong operational skills, including building playbooks, dashboards, and forecasting models, and using data to drive decisions • Excellent executive presence and ability to engage credibly with customer executives and internal leadership • Experience selling to Engineering Leaders in large Enterprises • Bachelor's degree or equivalent work experience • Located in the United States • Experience in DevOps, database, infrastructure, or developer tooling markets is nice to have

🏖️ Benefits

• Remote-first culture, potential for company-wide in-person gatherings • Home office allowance for remote workers • Meaningful equity • Comprehensive health, vision, and dental benefits - country dependent • Generous paid time off and paid holidays • 401k match program (US only) • Growth opportunities and ability to move up within the company • Transparent and collaborative team environment • Opportunity to make a meaningful impact • Opportunity to work with new technologies and learn from experienced professionals