Partner Success Manager – Manufacturer & Specialty Partnerships

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

🏥 Healthcare

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Insurance • Consulting • Healthcare

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners • Build trusted relationships at operational and leadership levels • Run regular partner check-ins and quarterly business reviews covering referral volume, pricing position, service levels, and patient experience • Monitor partner performance and escalate issues involving scheduling, communication, fulfillment, and invoices • Drive partner issues to resolution with internal teams • Identify partnership growth opportunities such as rebids, new therapeutic areas, added sites of care, and expanded product access • Support manufacturer engagements with materials, data, and follow-ups • Coordinate with analytics and pricing teams to ensure accurate and consistent external information • Own implementation plans for newly signed specialty pharmacy, manufacturer, and infusion center agreements • Lead partner kickoff calls and align clinical, operations, revenue cycle, and pricing teams with partner teams • Coordinate pricing exhibit loads and updates in Pond and confirm rates match executed agreements and amendments • Ensure partners are trained on referral, prior authorization, white-bag, shipment, and billing workflows • Track implementation status and report progress, risks, and blockers to leadership • Maintain the master contract repository, including agreements, BAAs, DUAs, pricing exhibits, and amendments • Track effective dates, rate-lock periods, renewal windows, and key obligations • Partner with Legal to route redlines, track approvals, and file executed copies • Monitor compliance with service levels, quality requirements, and audit rights • Work with Revenue Cycle Management and Finance to reconcile invoices against contracted pricing and fees • Build and maintain SOPs for onboarding, issue escalation, pricing updates, and data requests • Keep internal LTN and specialty pharmacy update channels current • Serve as the internal point of contact for partner questions from Clinical Operations, Care Guides, Finance, Legal, and Sales

🎯 Requirements

• 5+ years in partner success, account management, or partner operations in specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services • Proven experience implementing or onboarding partners or accounts, managing multiple launches at once on firm timelines • Strong relationship skills, with comfort working with partner leadership and front-line operations teams • Highly organized and detail-oriented, with experience managing contracts, pricing terms, or service-level obligations • Experience working across clinical, operations, finance, and legal teams • Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows is a bonus • Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation is a bonus • Experience with BAAs, DUAs, or manufacturer and specialty pharmacy contracting structures is a bonus • Experience with a CRM, a project management tool, or pricing platforms such as Pond is a bonus • Prior experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer is a bonus • Must be legally authorized to work in the United States • Must answer whether visa sponsorship will be required to work in the United States

🏖️ Benefits

• Equity / stock options • Benefits • Competitive total rewards package