Customer Success Manager

🔥 6 minutes ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

💵 $8k - $10k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📣 Marketing

💼 Consulting

🛍️ eCommerce

Marketing • Consulting • eCommerce

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• Own a portfolio of client accounts end-to-end, starting with around 20 accounts and growing to 40–50 at full load • Serve as the main point of contact for every client, owning the relationship, retention and results • Shadow the current CSM during the first month, then take over a group of clients • Run regular check-ins and clarify results, lead flow and next steps • Identify problems proactively and escalate them to the team the same day • Ensure expected MRR is collected on time • Earn referrals, reviews and testimonials from satisfied clients • Bring proven CS processes for onboarding, client health tracking, reporting cadence and churn saves • Document effective processes so the team can scale them • Work in a pod with media buying and creative teams and another CSM • Report directly to the founder • In the application, specify home improvement or contractor clients managed, maximum simultaneous accounts and an example of saving a client from churn

🎯 Requirements

• Client success or account management experience with home improvement or contractor clients — kitchen and bath remodeling ideally; this is the #1 requirement • Personally managed 20+ client accounts at the same time • Agency experience, ideally in lead generation or Meta/Google ads for local service businesses • Experience at a scaling company where you helped build CS processes, not only followed them • Organized and fast, with consistent follow-up • Communicate with clarity and confidence and handle difficult client conversations • Fluent English (written and spoken) • Available Monday–Friday, 8 AM–5 PM CST • Not suitable for candidates who have never worked with home improvement or contractor clients • Not suitable for candidates who have only managed one in-house brand or a handful of enterprise accounts • Not suitable for candidates who need a fully built playbook and daily direction • Not suitable for candidates who avoid tough client conversations

🏖️ Benefits

• Base pay plus performance bonuses — On-Target Earnings of $8,000–$10,000/month • Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials • 100% remote • Independent contractor role • Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership