Senior Customer Success Manager, Enterprise

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for Enterprise customers • Lead customer engagements across onboarding, implementation, and adoption • Work with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to support customers • Build customer relationships and drive outcomes, adoption, and time-to-value • Drive business success planning with customers and pre-sales/post-sales teams • Align customer requirements, goals, and challenges • Provide thought leadership on change management for large, scaled rollouts • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally • Act as the voice of the customer and advocate for customer needs internally • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly • Develop hands-on technical knowledge of Chainguard and stay current on industry trends, features, and best practices • Help customers optimize their use of Chainguard • Collaborate with customers and the Edu team on product features, best practices, and security principles training • Develop relationships with customer stakeholders from technicians to CISOs • Work with Sales to renew and expand customers while minimizing churn risks

🎯 Requirements

• 5+ years experience in enterprise, customer-facing roles collaborating with both technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, or a combination with Sales, Solutions Engineering, or Technical Support • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle • Ability to take full ownership of a customer portfolio and work with a high level of autonomy • Ability to make key decisions to drive customer outcomes and manage escalations and conflicts • Entrepreneurial mindset and ability to build new processes or practices • Commitment to continuous personal and professional development • Strong emotional intelligence and priority management skills • Strongly preferred: previous early-stage startup experience • Strongly preferred: passion for technology and cybersecurity • Strongly preferred: hands-on technical experience with cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle • If experience is close but does not fulfill all requirements, applicants are encouraged to apply

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Unlimited flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year • Bonus compensation