Senior D365 Customer Engagement Administrator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $112k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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SavATree

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏛️ Government

Consulting • Logistics • Government

SavATree is a licensed and accredited tree, shrub and lawn care company that provides residential, commercial, and municipal landscape stewardship and maintenance. The company offers services including tree pruning, cabling and bracing, removal, stump grinding, fertilization, disease and pest treatments (including organic options), lawn care (aeration, seeding, fertilization), irrigation service, deer deterrent programs, tick and insect control, holiday lighting, emergency storm response, and professional consulting from ISA-certified arborists for risk assessments, appraisals, and urban-forest planning. SavATree emphasizes science-based diagnosis, environmental stewardship, and personalized service across local branches.

📋 Description

• Own the daily administration, health, and operational performance of Dynamics 365 CE environments, including Sales, Field Service, Dataverse, and related Power Platform components. • Manage environment settings, business units, teams, queues, ownership models, security roles, field-level security, application access, and user provisioning. • Monitor system health, storage and capacity, asynchronous jobs, plug-in failures, flows, integration errors, and other operational signals. • Lead Level 2 and Level 3 application support, structured troubleshooting, root-cause analysis, and resolution coordination. • Maintain runbooks, configuration records, support procedures, and inventories of environments, solutions, integrations, and dependencies. • Translate approved business requirements into maintainable configuration using model-driven apps, forms, views, dashboards, business rules, workflows, Power Automate, and native Field Service capabilities. • Partner with functional owners across sales, field operations, finance, customer experience, and shared services to improve usability, data quality, and process consistency. • Evaluate enhancement requests, estimate platform impact, and maintain a prioritized backlog tied to measurable value. • Establish and operate application lifecycle management across development, test, user acceptance, and production environments. • Manage solutions, environment variables, connection references, configuration migration, release packaging, deployment validation, and rollback planning. • Coordinate release calendars, change approvals, regression testing, production deployments, and post-release verification. • Assess Microsoft release waves and platform updates, coordinate impact reviews and testing, and communicate material changes. • Monitor and troubleshoot interfaces involving Dynamics 365 Finance and Operations, portals, routing and scheduling tools, reporting platforms, identity services, and other enterprise applications. • Administer and review role-based access, privileged permissions, audit settings, application users, service principals, and data-sharing controls. • Support data migration, cleansing, reconciliation, retention, and archival activities. • Own the day-to-day relationship with the CE managed-services provider and hold the partner accountable for service quality and delivery. • Maintain a transparent backlog across incidents, defects, technical debt, and enhancements; lead intake, triage, sizing, prioritization, and sequencing. • Run service and backlog reviews covering service levels, aging, throughput, capacity, recurring issues, delivery quality, and upcoming releases. • Build relationships with product owners, process owners, super users, service desk staff, trainers, and change-management leads while strengthening internal platform knowledge.

🎯 Requirements

• Seven or more years of experience supporting enterprise business applications, including at least five years of hands-on administration and configuration of Microsoft Dynamics 365 CE in production environments. • Demonstrated experience with Dynamics 365 Sales and Field Service, including work orders, resources, scheduling concepts, queues, activities, and mobile-user considerations. • Strong working knowledge of Dataverse, Power Apps model-driven applications, Power Automate, solution management, environment administration, and role-based security. • Practical experience with application lifecycle management, managed solutions, release controls, regression testing, and promotion of changes across multiple environments. • Experience diagnosing issues involving plug-ins, flows, business rules, JavaScript, APIs, integration jobs, and data quality. • Experience directing an application managed-services provider and managing a production support and enhancement backlog using clear service levels, priorities, acceptance criteria, and performance measures. • Strong analytical, documentation, and communication skills, with the ability to explain technical issues and tradeoffs to business stakeholders. • Preferred: Experience supporting Dynamics 365 in a multi-location field-service, route-based, or distributed operating environment. • Preferred: Exposure to Dynamics 365 Finance and Operations, dual-write, Azure integration services, Microsoft Fabric or Power BI, customer portals, and enterprise identity platforms. • Preferred: Working knowledge of Azure DevOps or similar tools for work management, source control, release pipelines, and deployment governance. • Preferred: Experience stabilizing an inherited Dynamics 365 implementation, moving from partner-led delivery to sustainable internal ownership, or supporting a phased legacy-platform transition. • Preferred: Microsoft certifications related to Dynamics 365, Power Platform, or Azure. • Preferred: Experience in a private-equity-backed or acquisition-oriented business.

🏖️ Benefits

• Travel: Up to 10% • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities