Service Desk Analyst, Level 1

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

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DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🔒 Cybersecurity

Cybersecurity • Cloud • IT Services

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow‑up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self‑directed learning • Participate in special projects as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree in computer science or related field preferred • Relevant certifications (or pursuing): • HDI Support Center Analyst (HDI‑SCA) • ITIL Foundation • Microsoft 365 Certified: Fundamentals • 1–2 years of experience in a technical support role, preferably in a service desk environment • Strong customer service skills with the ability to explain technical information to non‑technical users • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting • Knowledge of ITIL or similar frameworks is a plus • Ability to work independently and as part of a team • Excellent problem‑solving and analytical abilities • Ability to manage multiple tasks and prioritize effectively

🏖️ Benefits

• Medical, dental, and vision coverage • Life insurance • 401(k) with company match • “You Pick a Day” paid holiday • FSA and HSA options • Pet insurance • Additional benefits available