Configuration Delivery Team Leader, Claims Ops

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🔥 1 minute ago

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Logo of Blue Cross NC

Blue Cross NC

5001 - 10000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.

📋 Description

• Oversee staff responsible for system configuration solution delivery supporting Blue Cross Blue Shield of North Carolina's enterprise strategy • Lead analysis, development, implementation, modification, and re-engineering of processes and systems • Manage employee performance, mentoring, conflict resolution, motivation, engagement, career development, succession planning, and resource allocation • Monitor team and departmental SLA performance and ensure standard support methodologies are used • Direct system configuration solutions using advanced functional and system configuration knowledge • Report delivery status and issues to upper management • Review and approve test plans, unit testing, configuration data migration, and configuration releases • Serve as point of contact for business testing, analyze results, and provide impact assessments and recommendations • Coordinate with IT and business operations on system upgrades, security changes, and architectural enhancements • Lead analysis, development, configuration, and maintenance of complex system tables and data elements • Coordinate configuration accuracy and compliance with change control processes • Elicit requirements, lead configuration delivery for complex corporate projects, facilitate project intake, and review configuration specifications • Lead implementation and post-implementation support and ensure smooth transition between projects and operations • Provide advanced user support for complex questions, inquiries, and service requests

🎯 Requirements

• Bachelor's degree or advanced degree (where required) • 5+ years of experience in related field • In lieu of degree, 7+ years of experience in related field • Experience with system configuration solution delivery, business testing, configuration release management, project/program support, and operations support is required by the stated role duties

🏖️ Benefits

• Annual Incentive Bonus based on annual corporate goal achievement and individual performance • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits • Wellness programs • Robust Total Rewards package

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