Billing Team Lead

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 23%

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Ease Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $41M Series A on 2026-03

Healthcare • SaaS • B2B

Ease Health is a healthcare-focused software company. Based on the provided website content (site UI/CSS snippets), the company markets a digital product with a “Book a demo” flow, integrations and customer logos, a blog and case studies, and contact/demo-oriented modals—signals typical of a B2B SaaS vendor serving healthcare customers. The site emphasizes integrations, demos, and enterprise-style marketing (investor/customer logos), suggesting Ease Health provides software tools or a platform for healthcare organizations or health-related workflows.

📋 Description

• Manage, coach, and develop 4–5 Billing Specialists through regular 1:1s, feedback, and performance reviews • Assign and balance customer portfolios based on volume, complexity, and specialist strengths • Onboard and train new specialists on behavioral health billing, Ease workflows, and team standards • Set daily and weekly priorities for claims, posting, and follow-up • Track team and customer KPIs including days in A/R, clean claim rate, denial rate, A/R over 90 days, and cash collected against expected • Run portfolio reviews and build recovery plans for slipping accounts • Audit specialist work for accuracy, timeliness, and payer compliance • Report team and customer performance to RCM leadership • Resolve complex denials, payer disputes, credentialing or enrollment issues, and aged claims • Work directly with payers on stuck claims and recurring denial patterns • Decide on write-offs, adjustments, and appeal strategy within set guidelines • Serve as day-to-day billing contact for client billing managers, practice administrators, and finance leads • Lead client check-ins covering performance, open issues, and upcoming changes • Join client-facing calls and implementations when billing expertise is needed • Oversee claim submission, authorization tracking, payment posting, ERA/EFT enrollment, and follow-up • Write and maintain SOPs, checklists, and billing rules • Provide workflow feedback to product and engineering, test new features, and support rollouts

🎯 Requirements

• 5+ years of behavioral health billing experience, including 2+ years leading or supervising a billing team • Deep knowledge of the behavioral health revenue cycle: claims, authorizations across levels of care, denials, appeals, and payer follow-up • Track record of improving billing KPIs such as days in A/R, denial rate, and aged A/R • Confidence working directly with client stakeholders and payers, including in tough conversations • Strong judgment on escalations, prioritization, and when to step in versus coach • Ability to learn new software quickly and turn workflow problems into clear feedback • Comfort in a fast-paced, early-stage environment where processes are still being built • RCM management experience at a billing company or multi-site behavioral health provider (nice to have) • Experience with multiple clearinghouses, payer portals, and EDI transactions (837, 835, 270/271) (nice to have) • Background in eligibility and benefits verification (nice to have) • Experience supporting client onboarding or billing system migrations (nice to have) • Must be based in the US and verify identity and US work authorization

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