Technical Program Management Director

🕒 May 6

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $21M Series C on 2002-02

SaaS • Enterprise • B2B

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Lead end-to-end execution of high-priority initiatives sponsored by the CTO • Drive planning, tracking, and delivery of cross-functional technical programs • Establish program governance, milestones, KPIs, and reporting mechanisms • Identify risks and proactively implement mitigation strategies • Own program management of the internal AI Bootcamp, from employee registration through post-graduation surveys and employee effectiveness measures • Coordinate curriculum delivery with internal and external stakeholders • Track engagement, progress, and outcomes • Define and report on success metrics (e.g., adoption, skill development, business impact) • Design and manage onboarding programs for new Builder hires • Ensure new hires are effectively ramped on tools, systems, and development practices • Partner with engineering leadership to continuously improve onboarding experience and speed-to-productivity • Support the CTO in driving transformation initiatives related to software development practices, tooling, and processes • Facilitate adoption of new methodologies and alignment to engineering mission and vision • Coordinate communication, training, and change management efforts across teams • Act as a trusted advisor and operational partner to the CTO • Prepare executive briefings, updates, and strategic communications • Drive alignment across leadership teams and ensure follow-through on key decisions • Improve internal processes, cadences, and organizational visibility

🎯 Requirements

• 5+ years of experience in program management, engineering operations, or global operational leadership experience focused on delivering business results • Must have experience working in a technical capacity or alongside development teams. • Strong understanding of software development lifecycle and engineering workflows • Proven ability to manage complex, cross-functional programs • Excellent cross-cultural communication and stakeholder management skills • Highly organized and metrics-driven with strong execution discipline • Ability to operate successfully in highly ambiguous environment • Ability to take full program ownership and deliver results with little oversight, high ownership, and accountability • Champion for innovation and leveraging AI to maximize professional potential and delivery for the business • Experience working closely with executive leadership (CTO, VP Engineering, etc.) • Experience supporting organizational transformation or change management efforts

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development