In-Store Representative, Chicago Metro

🔥 15 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ecoATM Gazelle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

ecoATM Gazelle is a company specializing in the trade-in and recycling of electronic devices, particularly mobile phones. They operate thousands of kiosks across the United States, allowing consumers to sell their old phones in exchange for cash. By evaluating the device's condition and specifications, ecoATM provides a convenient and eco-friendly solution for reducing electronic waste, contributing to the recycling of over 50 million devices to date. Their mission focuses on sustainability by preventing toxic electronic waste from entering landfills, supporting a healthier planet while providing immediate financial returns to consumers through easy and secure transactions.

📋 Description

• Manage the performance of ecoATM kiosks across a local territory of retail partner locations • Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions • Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams • Evaluate kiosk placement effectiveness and work with store management to secure optimal placement and resolve temporary issues • Perform kiosk installations, relocations, and removals at retail partner locations • Build and maintain relationships with store and location management through training, awareness building, and proactive problem-solving • Serve as the first point of contact at new locations, introducing ecoATM and explaining the value of hosting kiosks • Communicate placement issues, concerns, and recommendations to key account management and ISR leadership • Engage with and assist ecoATM customers directly at kiosks; report customer issues and concerns to internal teams • Act as the voice of the customer by sharing observations about customer experiences with internal teams • Participate in customer engagement events • Plan and schedule store visits using reporting tools and established policies • Maintain awareness of site and driving safety and report concerns to management • Take on additional responsibilities and projects as directed by leadership

🎯 Requirements

• Must be local to and reside in the Chicago, IL Area • High School Diploma or equivalent required • 4+ years of customer-facing sales or customer service experience required • Hands-on experience with tools and troubleshooting mechanical issues • Self-motivated and reliable, with strong communication, time management, and organizational skills; able to work independently with minimal supervision • Superior customer service skills with the ability to communicate effectively across customers, store management, technical support, and company leadership • Strong problem-solving and troubleshooting ability • Basic to intermediate understanding of computers and consumer electronics, including familiarity with technical terminology and software systems • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint) • Must own a smartphone • Valid driver's license (Real ID compliant), clean 3-year driving record, and adequately insured, registered, and reliable personal vehicle required • Must be able to store up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home • Must be able to lift parts and equipment up to 50 lbs • Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring • Must sign and adhere to the Company Driver Safety and Reporting Policy • Typically, 40 hours/week with limited overtime • Occasional evenings and weekends required for special projects or customer engagement events • Daily local travel by car to stores within your home market/region • Occasional overnight travel by car or plane (≤25%)

🏖️ Benefits

• Short-term and long-term incentives based on individual and company performance • Equal Employment Opportunity employer • Reasonable accommodations available upon request