Service Delivery Manager

🔥 43 minutes ago

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Edged

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Energy

B2B • Energy

Edged is a data center operator that develops and operates ultra‑efficient, high‑density colocation and build‑to‑suit facilities optimized for hyperscale, enterprise, and AI workloads. The company markets a gigawatt‑scale network across North America (with expansion activity in Europe), offering multi‑tenant colocation, single‑tenant turnkey builds, and powered‑shell options with carrier‑neutral connectivity. Edged emphasizes sustainability — low portfolio PUE (around 1. 15), liquid and air cooling options, closed‑loop waterless cooling, and large water and energy savings — and targets customers needing high rack densities and next‑generation GPU/inference infrastructure.

📋 Description

• Act as the Subject Matter Expert for Edged product sets • Reviewing construction drawings and coordinating with design and construction team • Partner with Procurement and Operations to optimize service availability and delivery lead times • Manage the entire service delivery project from strategic planning to tactical activities including inventory and design management in operational systems • Manage relationships with external vendors, contractors and distributors • Work across functional teams to continually improve the customer experience • Ensure all projects and deliverables meet delivery timeline SLA’s • Coordinate and communicate effectively with customer’s, third party vendors, procurement, Platform Delivery and other business stakeholders • Develop and manage third party contracts and RFI’s which align with business and project needs • Develop and manage plans to remediate issues arising that pertain to assigned projects • Maintain a working knowledge of data center Mechanical, Electrical, Plumbing “MEP” and Networking and IT assets • Support infrastructure planning and capacity management • Constantly improve processes and procedures • Attend industry conferences as required

🎯 Requirements

• 7+ years in managing mission critical service delivery in data centers, IT service delivery or large-scale data center operations • Ability to work on multiple projects concurrently • Proven leader with strong decision-making, performance management and team coordination skills • Understanding of IT infrastructure, data center architecture, data center MEP and other data center critical infrastructure • Knowledge of both air cooling and liquid cooling technologies • Ability to manage financial details for projects • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Office 365) • Ability to confidently and effectively communicate at multiple organizational levels • Ability to travel/commute between data center locations with travel requirements being approximately 50%