Enterprise Client Renewal Manager

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412th Test Wing, Edwards Air Force Base

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

412th Test Wing, Edwards Air Force Base is a key component of the U. S. Air Force dedicated to aerospace testing and evaluation. The Wing oversees various programs aimed at enhancing mission capabilities and safety within the military aviation sector. It plays a crucial role in supporting Edwards Airmen and fostering innovation through initiatives like the Spark Tank Competition, emphasizing education and community engagement in STEM fields.

📋 Description

• Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. • Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks. • Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. • Work cross-functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers. • Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction. • Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. • Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency. • Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.

🎯 Requirements

• Bachelor's Degree required • 5-7 years project management or technical account management experience required • Previous experience managing high volume end-to-end enterprise level renewals (including quoting) in the SaaS/Tech industry strongly preferred • Strong communication, negotiation, conflict resolution and interpersonal skills • Proven ability to manage multiple accounts and deadlines simultaneously • Data-driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.) • Comfortable discussing contracts, pricing, and renewal terms with clients • Cross-Functional Collaboration - ability to work across departments / functions • Highly organized with strong attention to detail.

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development