Client Success Manager – Value Based Care Platform

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $106k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Sellers Dorsey

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Sellers Dorsey is a healthcare-focused strategy and impact firm that partners with health system leaders, payers, government agencies, and community organizations to design, fund, implement, and optimize programs for underserved populations. They provide consulting services including Medicaid optimization, policy research and interpretation, value-based care design, managed care contracting and strategy, operational performance and compliance, and custom data analytics and visualization. The firm also offers tech-enabled solutions (branded Constyn) for clinical workflows, care coordination, and payer data automation, and emphasizes program management, quality improvement, and stakeholder engagement to improve access, quality, and outcomes in safety-net and vulnerable communities.

📋 Description

• Serve as the primary day-to-day contact for an assigned portfolio of Constyn clients • Monitor account health and escalates emerging risks to the Director, Client Success • Prepare outcome data, adoption metrics, and account narratives to support Quarterly Business Reviews • Lead new client onboarding to Constyn, coordinating implementation timelines with Product and Technology teams • Deliver training and ongoing enablement on platform features, workflows, and reporting tools • Track adoption and utilization metrics and build action plans for underutilizing accounts • Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals • Partner with clients to set and track success plans and KPIs • Triage and resolve client platform issues, partnering with Technology and Support teams to ensure timely closure • Apply and contribute to standardized onboarding, adoption, and success playbooks across the client portfolio • Maintain CRM and account documentation to support forecasting and continuity

🎯 Requirements

• Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field • Master's degree (MBA, MHA, MPH) preferred, or additional relevant experience in lieu of an advanced degree • 5-7 years of progressive experience in client success, account management, or client-facing delivery roles in healthcare SaaS, health tech, or healthcare operations • Experience supporting value-based care, Medicaid, quality improvement, or population health programs preferred • Demonstrated ability to manage a portfolio of client accounts and coordinate cross-functionally with Product and Technology teams • Strong written and verbal communication skills, including client-facing training and reporting • Analytical mindset with the ability to translate platform usage data into client-ready insights • Proficiency in Word, Excel, PowerPoint, Teams, and SharePoint • Proficiency with CRM tools and Smartsheet preferred

🏖️ Benefits

• Group healthcare plans offering medical, dental, and vision • Insurance plans offering short term disability, long term disability, and basic life • 401k plan • Flexible Time Off • 16 paid holidays throughout the calendar year • Paid time off for qualifying medical leave • Up to 12 weeks of combined paid parental and bonding leave