Senior Customer Engagement Marketing Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $130k - $144k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Develop strategic planning and execute programs to support customer engagement initiatives. • Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s). • Build relationships, align with and influence stakeholders. • Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy. • Provide regular direction, working alongside Enablement, for campaign activation pull through. • Drive active community participation among eligible customers and influencers. • Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers. • Gather, interpret, analyze program data and provide insights/making recommendations/finding solutions to ensure program outcomes show value and reduce churn. • Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results.

🎯 Requirements

• 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. • Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams • Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business • This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!