Lead Technical Support Ops

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412th Test Wing, Edwards Air Force Base

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5001 - 10000 employees

Founded 1933

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

412th Test Wing, Edwards Air Force Base is a key component of the U. S. Air Force dedicated to aerospace testing and evaluation. The Wing oversees various programs aimed at enhancing mission capabilities and safety within the military aviation sector. It plays a crucial role in supporting Edwards Airmen and fostering innovation through initiatives like the Spark Tank Competition, emphasizing education and community engagement in STEM fields.

📋 Description

• Provide leadership, coaching, training and mentoring to Specialists • Ensure all critical aspects of client issues are met and resolved appropriately • Act as a mentor to the Specialists on areas of success and identify improvement opportunities • Assist the Manager, Technical Support through feedback on staff performance and escalated client issues • Identify and effectively communicate areas of training improvements and common performance deficits • Supervise the operations and work of their assigned team on a day-to-day basis • Facilitate coaching, training and mentoring of Specialists to ensure high levels of customer service • Act as first level client escalation resource to support Specialists • Coordinate with the Manager, Technical Support to ensure all client issues are addressed in a timely manner

🎯 Requirements

• Minimum of two years’ experience with payroll and Human Capital Management (HCM) systems • Bachelor's Degree preferred • Experience with wage garnishments and related compliance processes strongly preferred • Prior leadership or supervisory experience preferred • Proficient in Microsoft Excel, including data import and table formatting • Skilled in Microsoft Office applications, with the ability to perform basic technical troubleshooting and navigate multiple software systems and inquiries simultaneously, including working with relational databases

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development