IT Tech Support – Tier 1 Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Effortless Office

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Effortless Office is a Hybrid Managed Services Provider that delivers and fully supports secure cloud products and services, offering customers a comprehensive solution for their entire IT environments. With a focus on cybersecurity, backup and disaster recovery, and compliance, Effortless Office aims to simplify technology management for businesses, allowing them to focus on their core operations while ensuring the security and reliability of their IT systems.

📋 Description

• Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system • Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals • Assist with basic software installations, updates, and patches • Support client onboardings by creating new user accounts and spinning up their VMs • Intake, work, and manage support tickets in AutoTask ticketing system • Identify complex issues that cannot be resolved at the Tier 1 level and escalate them with smooth client communication and appropriate hand-off • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions • Provide timely updates to clients on ticket status and resolution progress • Maintain a positive, professional attitude during client interactions • Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips

🎯 Requirements

• High School diploma or equivalent (Degree preferred) • 1-2 Years of IT, Help Desk and/or MSP experience • O365 Fundamentals certification required • Azure Fundamentals certification required • VMware Certified Associate (VCA) certification preferred • CompTIA A+ certification preferred • Excellent inter-personal skills; as good with people as you are with computers • Experience providing phone support; with strong awareness of positive phone etiquette • Experience working with help desk ticketing systems • Experience with basic networking including wireless, wired, security and basic design • Experience with Office 365 administration, Azure AD, and VMWare

🏖️ Benefits

• Monthly bonuses • Health, dental, and vision insurance • 401K + employer match • Paid time off and holidays • Opportunities for career growth and development • Formal and structured mentorship • Training and certification support

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume