Customer Success Manager II

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Egnyte

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

🏗️ Construction

💰 Private Equity Round - Egnyte on 2025-02

Consulting • Healthcare • Construction

Egnyte is an AI-powered content cloud and enterprise file-sharing platform that provides secure file storage, collaboration, and governance. It enables teams to access and co-edit large and complex files from the cloud via desktop and web apps, integrates with common productivity and cloud platforms, and adds AI features (assistant, agents, AI search, workflows) for insights and automation. Egnyte also includes built-in data governance, compliance automation, ransomware detection, and sensitive-data protection to meet enterprise regulatory needs.

📋 Description

• Ensure new customers are onboarded successfully through initial best practices, engagement, and platform walkthroughs • Become an Egnyte product expert and showcase product offerings to drive positive business outcomes • Monitor customer account performance metrics and resolve open issues • Organize and execute deployment and adoption strategies with account managers based on client goals and KPIs • Provide post-upsell resources regarding additional features and functionality • Create and execute data-driven working documents and process documentation • Forecast risk and opportunity throughout the customer lifecycle • Facilitate communication on account inquiries between customers and company resources • Maintain awareness of service matters, including technical implementations and activities • Work with account teams on at-risk customer renewals • Relay customer feedback on product functionality and support to internal stakeholders • Ensure Egnyte best practices and methodologies are consistently followed • Report directly to the Senior Manager of Customer Success

🎯 Requirements

• 3+ years of relevant industry experience • Highly customer service orientated and passion for helping to resolve customer issues • Ability to stay up to date on product features and how they create customer value • Desire to build new processes inside a larger, high-growth organization • Ability to perform highly and flexibly in a dynamic environment • Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.) • Ability to formulate action plans based on analysis • Bachelor’s degree from an accredited college or university

🏖️ Benefits

• Annual performance-based bonus targeted at 15% of base salary • Competitive salaries and comprehensive benefits • Flexible hours • Generous time off (RTO, Responsible Time Off) • Paid holidays and sick time • 401(k) with company match • Health Savings Account (HSA) with a generous employer contribution • Flexible Spending Account (FSA) options • Up to 12wks of paid Parental Leave • 10wks Adoption Leave • Gym reimbursement • Cell phone reimbursement • Internet reimbursement • Free well-being apps such as Spring Health for Guardian • Employee Assistance Program (EAP) • Discounted pet insurance, electronics, theme park tickets, travel, plus more • Your own Egnyte account with lifetime access • HealthJoy benefits navigation app • One Medical virtual care • Modern and collaborative offices