Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $82k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sphera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.

📋 Description

• Own relationships across a portfolio of SaaS customers and help them achieve measurable value • Assist with onboarding and ensure clients meet key success criteria • Educate customers on product features, updates, and use cases to drive adoption • Build trusted customer relationships through regular check-ins and proactive communication • Act as a point of contact, helping accounts navigate the platform and resolve questions • Monitor customer health scores and identify opportunities to improve satisfaction and engagement • Collaborate with Support, Product, and Engineering teams to resolve customer issues • Escalate product bugs or feature requests and communicate outcomes to customers • Track customer activity and adoption metrics using CRM/CSP tools such as Salesforce, Clari, and Vitally • Assist with customer business reviews and performance reports • Identify customer behavior patterns and surface process improvements • Contribute to renewals and identify expansion opportunities with Sales

🎯 Requirements

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS • Experience with enterprise SaaS or EHS, sustainability, or product stewardship software is a plus • Strong communication and interpersonal skills; ability to build rapport with diverse customers • Passion for technology and willingness to learn SaaS products deeply • Problem-solving mindset with the ability to manage multiple tasks and priorities • Experience with CRM or CSP tools (e.g., Salesforce) • Bachelor’s degree or equivalent experience

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Health Savings Account • Flexible Spending Account • 401(k) Retirement Plan with Company Match • Life and Disability Insurance • Critical Illness Insurance • Accident Insurance • Hospital Indemnity Insurance • Paid Time Off and Holidays • Flexible Working Schedule • Eligible for Variable Compensation Plan