Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Lead, mentor, and develop a small, diverse team of Customer Success Professionals • Provide coaching, training, and performance feedback • Continuously improve team operating processes • Guide CSMs on enterprise accounts and complex customer requests • Share expertise on contract renewals, expansions, and upsells • Collaborate with Sales and other teams to drive retention and growth • Develop and implement data-based customer success strategies • Analyze customer data and health trends to mitigate churn • Identify product and service improvement opportunities • Partner with Operations to design and test workflows • Present team performance and customer insights to Director-level leadership • Create and improve customer success playbooks, best practices, and training materials • Manage team resources, workload distribution, capacity planning, and utilization • Report to the Senior Director of Customer Success

🎯 Requirements

• 5+ years of experience in Customer Success, specifically within a SaaS Healthcare environment • Experience taking operational control of a rapidly evolving environment and tackling conceptual and strategic challenges • Familiarity working with enterprise-level accounts • 2+ years of experience managing a team of Customer Success professionals in a SaaS environment • Deep familiarity with SaaS and healthcare environments • Understanding of the industry and population served • Sharp analytical skills and experience with customer success best practices • Presentation skills, including data reporting and leading EBRs externally • Ability to work effectively in a fast-paced, dynamic, and remote environment • Proven track record driving customer retention, growth, and advocacy • Strong understanding of the customer lifecycle and customer success principles, methodologies, and best practices • Strategic experience guiding teams and accounts simultaneously • Excellent communication and interpersonal skills • Proficiency using customer success platforms and CRM systems • Experience with Gainsight preferred • Bachelor's degree in Business Administration, Marketing, or a related field preferred • Legally authorized to work in the US; sponsorship unavailable

🏖️ Benefits

• Health insurance with up to 100% of employee medical insurance premiums covered • HSA, FSA, medical, dental, and vision coverage • Dental and vision options with 100% of employee premiums covered • Generous paid time off: 20 days for 0–4 years, 25 days for 5–9 years, and 30 days for 10+ years • 14 paid holidays for US-based teams • One floating holiday • One paid birthday holiday during the birth month • 16 hours of Volunteer Time Off • Additional leave options • 401(k) with company matching • Financial planning education and resources • Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses • Employee Assistance Program with 24/7/365 counseling, legal, financial, and care referral support • Carrot Fertility & Hormonal Support • Beyond Med discounted elective care plan • Spot Pet Insurance • Remote-first, global and distributed work environment • Work anniversary trips for 10- and 20-year anniversaries • Professional development allowance