Senior Account Manager, Client Success – Innovative Payor Partnerships

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Manage innovative client relationships with health plans and healthcare payer clients as the primary contact for onboarding, escalations, contractual questions, and ongoing operations • Coordinate outreach and follow-up with prospective partners across internal teams • Use CRM and analytic tools to maintain client data, track renewals, and generate actionable insights • Monitor and report client success metrics, including KPIs, NPS, renewal rates, and adoption metrics • Collect and analyze client feedback to improve service delivery and product offerings • Understand new customer types, challenges, and business objectives and develop Labcorp product and service solutions • Support customized proposals with tailored value propositions, pricing models, and Labcorp products and services • Lead cross-functional initiatives to integrate new client types into established processes • Collaborate with operations and product teams to align client expectations with product delivery and mitigation strategies • Partner with sales and product teams to identify revenue growth and service adoption opportunities • Perform customized operational and financial analytics covering sourcing trends, payment timeliness, contract compliance, and system access • Support sales presentations and prepare sales team members for product and operational nuances • Manage internal and client timeline expectations and negotiate resources to meet SLAs and client expectations • Retain complex client relationships while identifying growth opportunities within the assigned book of business

🎯 Requirements

• Bachelor's degree • 5+ years of healthcare experience • Knowledge of healthcare regulatory requirements and compliance standards • Ability to act independently in managing client and internal requests • Ability to influence decisions and exercise sound judgment on when to escalate issues • Experience in client success or account management, including onboarding and long-term relationship management • Ability to manage multiple deadlines and prioritize effectively • Advanced business acumen, including business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies • Strong project management skills and ability to lead cross-functional initiatives • Advanced understanding of health and wellness strategies and delivery • Advanced understanding of business planning and execution • Exceptional communication skills and ability to interact with senior leaders in client organizations • Strong leadership and client relationship-building skills • Strong Microsoft Office skills, primarily Excel, PowerPoint, and Word • Strong writing and editing skills • Highly detail-oriented writing, editing, and program management capabilities • Solid grasp of the diagnostic and wellness industries

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan