Senior Account Manager, Client Success

🔥 5 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $151k - $256.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Serve as the primary client-facing operational excellence lead for FIS’s most strategic accounts • Act as the primary liaison for high-value clients, ensuring communication, concern resolution, and strategic alignment • Coordinate internal teams and facilitate collaboration during client engagements • Build strong client relationships, proactively engage across the lifecycle, and enable value realization • Develop understanding of clients’ business objectives and create joint success plans with milestones and measurable KPIs • Analyze client health and product usage data to mitigate risk, improve adoption, deliver business value, and reduce churn • Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers • Influence product roadmaps based on client feedback • Liaise between product management and clients; partner with sales and professional services teams • Participate in renewals and articulate the renewal value story to clients

🎯 Requirements

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles • Bachelor’s degree • Relevant previous experience in financial technology services • Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations • Knowledge of financial technology industry and products, including market trends, challenges, and opportunities • Strong analytical skills, including experience with Tableau or similar software, and turning data into insights • Strong communication/presentation skills and confidence in all levels of customer engagement/situations • Strong leadership and ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles

🏖️ Benefits

• Opportunities to make an impact in fintech • Internal career growth opportunities • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Bonus and/or commission eligibility