Customer Success Manager – Cybersecurity

🔥 1 minute ago

🏈 Ohio, Wisconsin – Remote

🏈 Ohio – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚘 Automotive

💼 Consulting

🎖️ Defense

💰 Grant on 2023-07

Automotive • Consulting • Defense

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Manage a portfolio of enterprise and site-based accounts associated with Rockwell's OT cybersecurity offerings • Ensure customers achieve business outcomes through Rockwell Automation's subscription and services contracts • Drive technology and services adoption leading to high renewal rates and expansion of annuity-based contracts and subscriptions • Manage the Annual Recurring Revenue target and growth strategy for cybersecurity contracts and software subscriptions • Use Gainsight Customer Success Platform data and workflow information to execute onboarding, adoption, expansion, and renewal motions • Translate customer data into value delivered through services contracts and software subscriptions • Communicate delivered value to participating sites using QBR methodology and other communication cadences • Aggregate and deliver QBRs at the corporate customer level • Recommend changes or additions to contract and subscription scope to improve customer outcomes and initiate expansion motions with Sales • Document motion effectiveness • Foster collaboration with Sales, Delivery, and Distributor team members to optimize customer experience • Provide portfolio team feedback so customer feedback informs service offerings • Collaborate with the business unit on continuous customer-experience improvement programs • Report to the Software Customer Success Leader

🎯 Requirements

• Bachelor's Degree or Equivelant Years of Relevant Work Experience • Legal authorization to work in the US is required • Ability to travel 20% of the time • Knowledge of cybersecurity product and service offerings within the OT space • 5+ years of work experience and experience working with customers in a commercial and/or technical capacity • Ability to work with cross functional teams • Experience with understanding customer buying behaviors and processes • Knowledge on how services are organized and delivered • Ability to motivate and work with others to make customers successful • Commercial skills and ability to collaborate and build trust with sales • Ability to develop, communicate, and execute a services ARR strategy at a corporate level • Ability to comprehend customer needs and bring strategic value to them

🏖️ Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life