Service Delivery Engineer I

🔥 1 minute ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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eGroup

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2021-10

Consulting • Logistics • Marketing

eGroup is a leading provider of IT solutions and an award-winning managed service provider (MSP) specializing in empowering organizations to leverage technology for business success. With a team of experts and a focus on customer-centric approaches, eGroup offers a wide range of services including cloud, hybrid data center, security, data and AI, collaboration, and managed services. It is recognized for its cutting-edge cloud security solutions and its comprehensive range of services aimed at improving business practices through technology.

📋 Description

• Support, troubleshoot, monitor, and maintain Microsoft cloud and infrastructure environments. • Respond to service requests, incidents, alerts, and escalations in accordance with established service level agreements (SLAs). • Troubleshoot, resolve, and document technical issues across Microsoft cloud and on-premises environments. • Escalate complex issues appropriately while maintaining ownership and driving resolution. • Administer and support Microsoft Azure, Microsoft 365, Exchange Online, Teams, Intune, Entra ID (Azure Active Directory), and related technologies. • Monitor and maintain cloud and infrastructure environments to ensure stability, performance, security, and compliance. • Deliver exceptional customer service through clear, professional, and timely communication. • Build trusted relationships with client stakeholders by demonstrating technical expertise and accountability.

🎯 Requirements

• 2+ years of experience in Managed Services, Technical Support, IT Operations, Consulting, or a related technology environment. • 1+ years of experience supporting Microsoft Azure and/or Microsoft 365 environments. • Experience administering Windows Server, Windows Desktop, and Active Directory environments. • Experience troubleshooting networking fundamentals including DNS, TCP/IP, VPN connectivity, switching, and firewall concepts. • Experience using IT service management or managed service provider (MSP) toolsets such as RMM, monitoring, or ticketing platforms. • Microsoft Azure infrastructure and cloud services. • Microsoft 365 administration and support. • Microsoft Intune and Endpoint Management. • Microsoft Teams and collaboration technologies. • Microsoft Defender security solutions, including Endpoint, Identity, Microsoft 365, and Cloud Apps. • Enterprise identity and access management concepts. • Virtualization and cloud-hosted environments. • Strong troubleshooting and problem-solving abilities. • Excellent customer service and communication skills. • Ability to prioritize and manage multiple issues simultaneously. • Strong attention to detail and documentation practices. • Ability to perform effectively in a fast-paced, client-focused environment. • Ability to work independently while collaborating across distributed teams.

🏖️ Benefits

• Company-provided equipment • Reliable high-speed internet connection required • Participation in shift coverage, on-call rotation, holidays, and occasional overtime as required • Occasional travel for company meetings, training, or team events