Customer Training Manager

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EGYM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

⚽ Sports

🧘 Wellness

☁️ SaaS

Sports • Wellness • SaaS

EGYM is a global leader in fitness technology, dedicated to making workouts smarter, more efficient, and enjoyable for all users. The company's comprehensive fitness ecosystem includes smart workout equipment, digital apps, and services in collaboration with over 200 connected partners. EGYM focuses on providing personalized and interactive workout experiences through advanced technology solutions like Smart Strength and Smart Cardio, as well as management software integration. They serve various types of fitness clubs, from local gyms to large fitness chains, by offering tailored solutions that improve member engagement and operational efficiency. EGYM's innovative approach includes AI-powered training plans and a cloud-based platform that connects gyms, equipment, and members for seamless fitness experiences.

📋 Description

• support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem) • evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market • prepare product training and implementation materials and coach customer leadership and facility staff on-site • collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events • collaborate with the Eduportal and Content Management teams to create, deliver, and manage up to date elearning content • prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization • assess the impact of each training session for performance and customer satisfaction • provide Training Department analytics and report information to the Customer Success Department • provide internal and external training recaps to appropriate colleagues and identify opportunities for improvement of training delivery

🎯 Requirements

• at least two years of experience as a Certified Personal Trainer, Physical Therapist, Exercise Physiologist, Athletic Trainer, or similar experience within the fitness industry • hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software • a current Personal Training Certification is a plus • excellent verbal and written communication skills • solid time management, prioritization, coaching and presentation skills • organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success • history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment • OK with traveling up to 75% of the time.

🏖️ Benefits

• health, dental, and vision insurance • 401k with company match • monthly wellness • internet stipend • 14 paid holidays per year • PTO