Sales Support Supervisor – Seasonal

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eHealth, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

💰 Post-IPO Equity on 2021-01

Healthcare Insurance • SaaS • B2C

eHealth, Inc. is a technology and services company that connects individuals with healthcare plans and services. The company provides a platform that helps consumers find, compare, and enroll in health insurance plans including Medicare, individual and family health insurance, small business health insurance, and ancillary plans. eHealth also offers advisory services to help guide customers through the complex process of choosing the right plan for their needs.

📋 Description

• Managing Sales Support Representatives to achieve key performance metrics • Creating a positive customer experience • Coaching and guiding representatives on Medicare-related questions • Ensuring effective communication regarding benefits, eligibility, and enrollment • Participating in the development of sales protocols, goals, and objectives • Analyzing sales plan and process results

🎯 Requirements

• +2 years experience in progressively responsible customer service or sales positions • Preferably in a call center environment • High speed hardwired internet connection with 20 Mbps download and 15 Mbps upload • Proficiency in the use of Windows, Excel, Microsoft Office programs, and any contact management software programs • Exceptional verbal and written communication skills • Knowledge of CMS rules and regulations a plus • Prior leadership experience preferred

🏖️ Benefits

• Monthly commission-based incentive plan • Comprehensive benefits package designed to support employees’ personal and professional wellness