Implementation Manager

🕒 April 22

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Software as a Service (SaaS) • Artificial Intelligence

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done • Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment • Create and execute project plans that include success criteria, and a repeatable playbook for future implementations • Track implementation progress, participation, product adoption, and account health • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Deeply understand the Elation’s capabilities and explain them to customers of all types. • Proficiency in the use and application of AI tools to enhance efficiency and the customer experience.

🎯 Requirements

• 4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred. • This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Excellent consultative skills with experience in end to end system implementations • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.