Customer Success Engineer

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Element451

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📣 Marketing

📚 Education

💰 $3.5M Series B on 2022-10

Consulting • Marketing • Education

Element451 is the AI First CRM and Student Engagement Platform enhancing staff productivity and enriching student engagement in higher education. By leveraging AI technology, Element451 addresses the evolving expectations of students and the increasing demands on educational institutions. The platform offers AI assistants tailored for both students and staff, along with intelligent data analytics, aimed at creating a more connected and efficient campus experience.

📋 Description

• Own implementation-to-CS handoff quality • Serve as the primary technical resource for the AM team • Lead technical discovery on post-go-live needs • Facilitate technical working sessions to unblock decisions • Own post-go-live technical solutioning across two tiers • Own technical escalations from CS • Stay current on releases and brief the CS team • Act as a connector across CS, Implementation, Support, and Product

🎯 Requirements

• 4–7 years in a technical, customer-facing role in B2B SaaS • Direct experience with a higher education CRM such as Element451, Slate, Salesforce Education Cloud, or similar • Strong technical discovery skills • Deep command of CRM configuration thinking • Enough integration and API literacy to diagnose symptoms • Ability to lead technical working sessions and align stakeholders • Excellent communicator who can make technical concepts accessible to non-technical audiences • Coaching mindset

🏖️ Benefits

• Flexible work arrangements • Professional development