Technical Customer Success Manager

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rechat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

📦 Logistics

💰 Series A - Rechat on 2019-06

Consulting • Marketing • Logistics

Rechat is a real-estate-focused super app that consolidates CRM, marketing design, transaction/deal management, and AI-powered automation into a single platform for brokerages and agents. It includes a Studio for branded websites, email and social content, a People CRM to manage contacts and leads, Deals for listing and transaction workflows with MLS and e-sign integrations, and Lucy—an AI assistant that drafts communications, creates marketing materials, and responds to voice commands. Rechat is mobile-first, integrates with common real-estate tools (Google, MLS feeds, DocuSign, Realtor. com), and is positioned for brokerage-scale adoption and agent productivity.

📋 Description

• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives • Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals • Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment • Serve as a trusted advisor by understanding client workflows, integrations, and data at a technical level and translating business needs into product solutions • Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention • Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved • Serve as the first line of technical triage for client-reported issues • Distinguish between user error, account/configuration issues, and genuine product bugs through hands-on investigation of the platform • Manage a high volume of inbound client requests, prioritizing and resolving what can be resolved directly, and coordinating internal resources for what can't • Proactively anticipate customer needs and technical pain points based on usage patterns and product knowledge

🎯 Requirements

• High school diploma or equivalent required; Bachelor's degree preferred • Five or more years of relevant professional experience, or an equivalent combination of education and experience • Five or more years of experience in a SaaS Account Manager, Customer Success Manager, Technical Support, or similar client-facing technical role preferred • Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred • Strong understanding of SaaS platforms, CRM systems, marketing technology, or similar tools • Demonstrated ability to troubleshoot software issues independently • Working familiarity with REST APIs, webhooks, or basic SQL is a strong plus • Comfort using tools like browser developer tools/console, Postman (or similar), and structured ticketing systems (e.g., Jira, Zendesk) to document and track issues • Ability to read and interpret error messages, API responses, and logs well enough to describe a problem precisely • Ability to quickly learn new products and stay current on new features and releases • Comfortable discussing workflows, integrations, and data concepts with both technical and non-technical audiences • Strong organizational skills with the ability to manage multiple accounts and priorities effectively • Excellent written communication skills • Analytical, detail-oriented mindset with genuine curiosity about how the product works under the hood • Basic understanding of the real estate industry preferred; direct industry experience is a plus • Outgoing, professional demeanor with the ability to build strong relationships and collaborate effectively across teams.

🏖️ Benefits

• Competitive compensation • Fully remote with flexible work/life balance • A diverse, inclusive, and highly collaborative culture • Meaningful work with a product used by real professionals every day • Flexible Paid Time Off