Account Manager – Team Lead

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Coach and develop Account Managers through hands-on leadership, direction, feedback, and development plans • Establish expectations for productivity, quality, service, communication, pipeline management, attendance, and accountability • Monitor team pipeline, loan aging, outstanding items, turn times, workload, priority loans, SLA performance, and at-risk loans • Distribute work and balance workloads according to volume, capacity, service levels, and business priorities • Ensure timely, proactive, accurate, and solutions-focused communication with broker partners and Sales • Work closely with Sales to resolve loan-level issues, answer questions, remove roadblocks, and support broker relationships • Serve as a primary leadership contact for partner, Sales, and internal escalations; research issues and drive them through resolution • Troubleshoot complex loan scenarios with Underwriting, Compliance, Credit, Closing, Sales, and other business areas • Research and assist with cures, exceptions, Mavent failures, ATR/QM findings, and other loan-level issues • Monitor individual and team performance against KPIs, identify trends, address gaps, and recognize strong performance • Identify knowledge and skill gaps, provide targeted coaching, and partner with Training and subject-matter experts • Review errors and quality findings; determine coaching, training, process clarification, oversight, or accountability responses • Identify bottlenecks and process-improvement opportunities and partner cross-functionally on sustainable improvements • Ensure compliance with company procedures, documentation requirements, regulatory, agency, investor, and company requirements • Build relationships with Underwriting, Closing, Compliance, Credit, Training, Technology, and other Operations teams • Maintain current mortgage knowledge and translate guideline, process, and system changes into team expectations • Foster a culture of ownership, collaboration, accountability, quality, service, and continuous improvement

🎯 Requirements

• Mortgage processing, account management, or mortgage operations experience with a strong understanding of the loan lifecycle • In-depth knowledge of mortgage products, agency and investor guidelines, operational processes, and applicable regulatory requirements • Understanding of how Sales, Account Management, Processing, Underwriting, Closing, and other Operations functions work together to move loans toward closing • Previous leadership, team lead, mentoring, or coaching experience preferred • Strong leadership and interpersonal skills with the ability to coach, motivate, support, and hold team members accountable • Ability to provide clear direction while maintaining a positive and solutions-focused environment • Demonstrated ability to address performance concerns and develop team member capabilities • Strong client-service mindset and ability to build effective relationships with Sales, broker partners, and internal stakeholders • Excellent communication skills and ability to navigate challenging conversations • Ability to provide timely, proactive, accurate, and solutions-focused service • Ability to troubleshoot complex loan scenarios and identify appropriate solutions • Strong judgment regarding escalation and additional expertise or approval requirements • Ability to manage multiple priorities in a high-volume, deadline-driven environment • Experience using pipeline and performance data to prioritize work and identify trends • Ability to monitor productivity, turn times, service levels, quality, workload, and other performance indicators • Strong organizational skills and attention to detail • Understanding of applicable regulatory, agency, investor, and company requirements • Ability to identify errors, recurring issues, and potential risks • Proficiency with mortgage lending software and Loan Origination Systems such as Encompass • Experience using workflow, reporting, pipeline management, and performance-tracking tools • Ability to leverage data and technology to improve productivity, visibility, and operational efficiency • Ability to adapt to changing volume, priorities, guidelines, technology, and business needs • Comfortable operating in a fast-paced environment where priorities can shift quickly

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401(k) plan with company participation • Paid time off and company holidays • Professional development and career growth opportunities • Access to tools, technology, and resources that support operational and client success • Collaborative and growth-oriented team environment