Director – Product Management, LATAM

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $163.5k - $297k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a global pharmaceutical company that researches, develops, manufactures, and distributes prescription medicines and provides patient support services. The company focuses on life-changing medicines across conditions such as diabetes, cancer, Alzheimer’s disease, autoimmune disorders, dermatology, migraine, obesity, and sleep apnea; it runs clinical trials, offers LillyDirect pharmacy services, and emphasizes manufacturing quality, medication safety, and research into genetic medicines. Eli Lilly also provides patient resources, condition education, and access programs to help people find care and participate in trials.

📋 Description

• Define and implement a LATAM product strategy, roadmap, timeline, and requirements • Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent portfolio delivery • Shape how LillyDirect adapts to messaging-first engagement and LATAM payment methods • Represent the product team with humility and integrity across business, operations, engineering, design, and third-party vendors • Act as a strategic product partner to LATAM market and operations leads • Translate collective goals into product vision and actionable strategy • Collaborate with design and engineering to create scalable, consumer-centered solutions • Evaluate new technology and third-party solutions, including pharmacy chain, distributor, and payments partners • Champion the consumer voice using CSAT trends and qualitative research • Understand LATAM end-to-end consumer journeys across desktop, mobile web, app, chat, messaging, email, and phone • Advocate for accessible, frictionless UX and improve first-contact resolution using data-driven insights • Partner with engineering leadership on architectural trade-offs • Establish technical standards and scalable, modular solutions • Apply knowledge of national-ID identity and eligibility flows, instant-payment and voucher-style payment methods, and health-data privacy requirements • Build and maintain stakeholder relationships • Serve as internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices • Represent LillyDirect's LATAM product vision in industry forums and contribute to customer-experience thought leadership

🎯 Requirements

• Bachelor's degree • 10+ years of product management experience • Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company • Extensive experience partnering and working with engineering teams • Experience evaluating third-party solutions and engaging with external vendors • Authorized to work in the United States on a full-time basis • 5+ years of product management experience shipping products within LATAM markets • Experience launching or operating digital health or pharmacy products in LATAM • Working knowledge of health regulation in a market with a dual public and private supplementary health system • Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement • Proven track record of driving measurable impact in an e-commerce setting • Deep understanding of user experience principles and human-centered design • Background in managing web and mobile app consumer experiences • Experience with modular platform design and shared services architecture within e-commerce ecosystems • Excellent communication and influence skills, including engagement with C-level executives and care operations leaders • Resilience and persistence in navigating ambiguity, overcoming obstacles, and driving progress in complex, fast-paced e-commerce environments • Exceptional leadership and critical thinking skills with strong business judgment and consumer empathy • Must not require employer sponsorship or support for work authorization or visas, including F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

🏖️ Benefits

• Company bonus, depending in part on company and individual performance • Company-sponsored 401(k) • Pension • Vacation benefits • Medical benefits • Dental benefits • Vision benefits • Prescription drug benefits • Flexible benefits, including healthcare and/or dependent day care flexible spending accounts • Life insurance and death benefits • Certain time off and leave of absence benefits • Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities • Remote-eligible work arrangement • Occasional travel to company hubs for team planning and key moments