Senior Director, Payment Innovation, External Affairs

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $154.5k - $226.6k / year

⏰ Full Time

🟠 Senior

👔 Director

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a multinational pharmaceutical company that researches, develops, manufactures, and markets prescription medicines across multiple therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain. Headquartered in Indianapolis, Indiana, Lilly is known for its extensive R&D, clinical development, and global commercialization of biologic and small-molecule drugs. The company focuses on drug discovery, clinical trials, regulatory approvals, and large-scale pharmaceutical manufacturing and distribution.

📋 Description

• Own the roadmap for future LillyDirect payment services and capabilities over the coming month through the next 18 months • Drive innovation initiatives to improve authorization rates, lower processing costs, and expand payment method coverage • Serve as the primary payments point of contact for international affiliates as LillyDirect expands globally • Monitor and assess legislation, regulatory shifts, market and competitive changes, Lilly policy shifts, CSH priorities, and organizational changes • Drive appropriate changes to ensure audit readiness for Payment Services • Contribute operational and financial perspectives to payment tool optimization decisions • Own B2B vendor strategy and contracts, including Adyen and future payment service providers, negotiation, renewal, and performance management • Partner with Tech@Lilly and LillyDirect Platform Experience to embed automation into payment infrastructure • Represent payment operations perspectives in product and technology roadmap decisions • Partner with LillyDirect Customer Care, Finance, Platform Experience, and Tech@Lilly on forward-looking initiatives • Incorporate operational issues from the Payment Service Delivery role into roadmap priorities • Report to the Associate Vice President – Business Operations for LUSA Consumer Services • Manage direct reports

🎯 Requirements

• Bachelor's degree • 5+ years in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation • Experience with vendor and contract negotiation and management • Authorized to work in the United States on a full-time basis • Lilly will not provide support for or sponsor work authorization or visas • Strong working knowledge of card processing, settlements, disputes, chargebacks, and reconciliation • Familiarity with enterprise payment service providers and payment orchestration platforms • Demonstrated experience building or significantly improving operations • Strong analytical skills and judgement • Exposure to international payment flows and cross-border expansion • Familiarity with SAP S/4HANA and/or Vertex for tax compliance • Experience with fraud prevention, underwriting, or risk monitoring • Familiarity with PCI-DSS compliance requirements • Background working with or alongside Global Business Solutions or shared services teams • Experience monitoring regulatory or legislative change relevant to payments

🏖️ Benefits

• Company bonus depending, in part, on company and individual performance • Eligibility to participate in a company-sponsored 401(k) • Pension • Vacation benefits • Eligibility for medical, dental, vision and prescription drug benefits • Flexible benefits, including healthcare and/or dependent day care flexible spending accounts • Life insurance and death benefits • Certain time off and leave of absence benefits • Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities • Remote work option with travel • Accommodation support for individuals with disabilities during the application process • Employee resource groups and support networks