Forward Deployed Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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Logo of Elsight - UAV & UAS Connection Confidence

Elsight - UAV & UAS Connection Confidence

11 - 50 employees

📦 Logistics

🏥 Healthcare

💼 Consulting

💰 Venture Round on 2020-08

Logistics • Healthcare • Consulting

Elsight is a company specializing in AI-powered robust, high-bandwidth connectivity solutions tailored for Beyond Visual Line of Sight (BVLOS) drone flights and other unmanned systems. They offer innovative technology that ensures reliable connectivity even in the most challenging environments by utilizing all available networks simultaneously. Their flagship product, Halo, is designed to support commercial BVLOS missions for drones and connected vehicles, addressing connectivity challenges in areas lacking consistent network access, thereby enabling applications in telehealth, remote learning, and logistics.

📋 Description

• Act as the primary technical point of contact for US customers and the business development team • Bridge the gap between the product and customer needs while taking full ownership of customer-facing technical work • Train, guide, and coach customers and business partners for successful onboarding and ongoing platform usage • Provide hands-on technical support and troubleshoot complex issues through resolution with minimal oversight • Develop and maintain Python or Linux scripts and tools to automate processes and improve system integrations • Work closely with customers to maximize value from products through proactive support and best practices • Lead technical deployments, integrations, and field activities at customer sites when needed • Partner with sales to identify and drive technical opportunities throughout the sales cycle

🎯 Requirements

• Two years or more in customer-facing technical support or professional services in B2B • Experience working with military or defense organizations is advantageous • Solid understanding of networking fundamentals (TCP/IP, VPN, routing, NAT, etc.) • Experience working in Linux environments, including command line and scripting • Hands-on experience with Python for automation, integration, or data handling • Strong sense of ownership with the ability to work independently in a fast-paced, customer-facing environment • Entrepreneurial mindset with a proactive, problem-solving approach • Strong communication skills and fluency in English • Willingness and ability to travel multiple times per month, including on short notice • Must be based in the United States; East Coast preferred • Valid US work authorization required

🏖️ Benefits

• Remote work arrangement • Travel opportunities, including customer-site field activities

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