Contact Center Representative

Job not on LinkedIn

🔥 1 minute ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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ELYON International

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ELYON International is a company specializing in IT modernization solutions for both commercial businesses and government agencies. With over 26 years in business and a team of 180 consultants operating across 22 states, ELYON offers a wide range of services including infrastructure, application, data, and security modernization. The company emphasizes an outcomes-based approach to revamp IT ecosystems, ensuring organizations keep up with technological advancements. ELYON also provides cybersecurity and risk management, cloud services, IT workforce solutions, and identity and access management to enhance operational efficiency and security. Their solutions are designed to enhance both business competitiveness and governmental responsiveness in the rapidly evolving digital landscape.

📋 Description

• Respond to Contact Center inquiries by personalizing and relaying accurate information to members • Facilitate members’ understanding of company product offerings • Research and resolve member transactions and provide technical, procedural, and operational guidance • Deliver personalized service and answer product questions • Communicate product information, policies, and procedures using computer and telecommunications technologies, software, and systems • Problem-solve, conduct initial research, and follow up on client issues • Monitor assigned work, prepare customized correspondence, and make outbound calls as requested • Escalate client requests that are not resolved within established service timeframes • Practice de-escalation techniques • Collect and analyze member information to determine product eligibility, entitlement, and setup; approve or communicate resolutions within guidelines • Analyze customer feedback and identify customer service improvements • Recommend changes to internal forms and procedures and inform management of customer feedback • Monitor performance results for schedule adherence, quality assurance, and client satisfaction to achieve Contact Center metrics • Support Division projects involving customer-focused, administrative, and servicing activities

🎯 Requirements

• Works on semi routine assignments and within defined procedures, with ability to deviate from normal routine and escalate issues when necessary • Applies acquired job skills and working knowledge of company policies • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills • Ability to work independently and manage one’s time • Ability to accurately document and record customer/client information • Previous experience with computer applications, such as Microsoft Word and PowerPoint • Typically requires prior experience in a call center customer support role • Telephonic customer service experience preferred • 0–2 years’ experience

🏖️ Benefits

• Paid sick leave • Medical/Dental (optional) • 401 (k) Retirement Plan (optional) • Employer Paid Life Insurance • Employer Paid Short Term Disability • Optional Life Insurance

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