Retention Agent

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Embrace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

💰 $20M Venture Round - Embrace on 2023-07

SaaS • Enterprise

Embrace is a user-focused observability platform for mobile and web applications that ties technical performance to end-user impact. Powered by OpenTelemetry, Embrace provides Real User Monitoring (RUM), crash and ANR reporting, network insights, session timelines, Core Web Vitals, custom metrics and alerts, dashboards, and AI-driven automated workflows. The platform targets mobile engineers, web developers, and reliability teams across industries such as e-commerce, travel, media, and gaming, and emphasizes open standards, avoiding vendor lock-in. Embrace has entered a definitive agreement to be acquired by Palo Alto Networks.

📋 Description

• Develop and implement strategies to retain existing customers • Communicate with customers via phone, email, and chat to address concerns and resolve issues • Identify causes of customer dissatisfaction and resolve underlying problems • Work with other departments to resolve customer concerns and ensure timely resolution • Monitor customer retention metrics and report trends to the management team • Stay up-to-date on product and industry trends to better serve customers • Identify and implement process improvements to improve customer experience and retention rates

🎯 Requirements

• Excellent communication skills, both verbal and written • Proven customer service and/or sales experience, preferably in a retention capacity • Ability to understand and address customer concerns effectively • Strong problem-solving skills • Ability to work in a fast-paced, team-oriented environment • Proficiency with customer management systems and call center technology • High school diploma or equivalent • Bachelor's degree preferred

🏖️ Benefits

• Healthcare • Parental leave • Opportunities for career advancements • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP) • Eligible for commission • Eligible for overtime