Software Support Representative – Aurora Document

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Embrace Software Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

💸 Finance

Consulting • Software • Finance

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

📋 Description

• Provide first-level support to customers via phone, email, or web regarding Aurora Document software • Provide front-line troubleshooting support for application issues and identify root causes • Participate as a member of the Help Desk and research and resolve application or service issues using available tools, product documentation, and internal resources • Escalate complex issues to senior team members or development with clear problem documentation • Travel to financial institutions for installations and/or training • Manage support cases through completion, requesting assistance from peers or management when needed • Monitor incoming emails and support cases to ensure timely response and resolution • Stay current with product updates and participate in internal training to expand product knowledge • Assist with documenting solutions and contributing to internal knowledge sharing • Support basic hardware performance and capacity monitoring related to applications • Build strong client relationships through effective communication, accuracy, and consistent service

🎯 Requirements

• Associate degree in Computer Science, Information Systems, or related field • Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role • Equivalent combination of education and experience may be considered • Knowledge of loan processing applications is helpful • Foundational understanding of banking and credit union operations • Understanding of general networking concepts and server setup configurations • General knowledge of supported applications and awareness of related systems • Strong interpersonal and communication skills; able to explain technical concepts clearly • Dependability and accountability traits are vital • Analytical thinker with the ability to diagnose and resolve issues methodically • Proficient in Microsoft Office Suite and basic troubleshooting tools • Demonstrated ability to provide high-quality customer service • Willingness to learn and grow in technical knowledge and product expertise • Complete quality work on time and with attention to detail • Maintain professionalism in all interactions with clients and team members • Collaborate effectively across departments • Communicate clearly and consistently • Perform other duties as assigned

🏖️ Benefits

• Competitive base salary • Comprehensive benefits package (medical, dental, 401(k), etc.) • Remote work flexibility with travel to client sites as needed