National Accounts Operations Manager

Job not on LinkedIn

🕒 April 17

🏄 California – Remote

🏄 California – Remote

💵 $90k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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EMCOR Group, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

⚡ Energy

🏢 Enterprise

B2B • Energy • Enterprise

EMCOR Group, Inc. is a national provider of mechanical and electrical construction, facilities services, and industrial maintenance that designs, builds, powers, services, and protects complex commercial, institutional, and industrial facilities. Its subsidiary companies deliver construction, building services (including 24/7 facility operations and maintenance), industrial services, and energy-efficiency solutions for clients such as data centers, hospitals, and large-scale industrial operations, with an emphasis on safety, sustainability, and corporate governance.

📋 Description

• Builds and maintains customer relationships through client meetings, site visits, phone calls, and other channels. • Work with all lines of business within the branch (Project, Service, and Automation) to implement and evaluate processes. • Review all projects at each site. • Work seamlessly between operations and sales to ensure a sense of urgency. • Contracts with assigned Sales Account Managers. • Work alongside account managers to ensure a timely renewal. • Assist in procuring PO’s, writing amendments, or attaining new contracts (Operations assisting in this area will result in lost incentive, in part or in whole). • Give leads for additional maintenance opportunities to the PM team to quote (the option is for the house to quote). • Give project leads to the Sales department for assignment and follow-up. • Monitors safety incidents and recordables. • Conducts quarterly reviews of progress and measurements with the customer. Proactively manage service levels. • Manage Quality Process - Identify quality control issues and suggest solutions. • Troubleshoot facility issues and initiate actions to ensure client/customer satisfaction. • Ensure associate growth and development through mentoring and training. • Create a safe work environment/safe work practices for EMCOR associates, subcontractors, and clients. • Perform daily, weekly, and monthly facility audits for quality and safety. • Monitor open work order reports and resolve issues for timely completion. • Review PM work order job tasks for clarity and detail. Make appropriate recommendations. • Review all financial reports, detailed work order reports, purchase orders, and invoices. • Ensures that paperwork and work orders from site are completed accurately and timely.

🎯 Requirements

• Bachelor’s Degree preferred or equivalent experience • 5+ years of previous operations management experience • 2+ years’ experience in HVAC commercial service or related field • Must have previous forecasting, scheduling, and real-time operations management • Experience supervising, coaching, and developing staff • Financial acumen, inclusive of cost modeling for sales proposals

🏖️ Benefits

• medical, dental, and vision coverage • health savings and flexible spending accounts • life insurance • disability • 401(k) Savings Plan • College Coach • employee assistance program