Admissions Coordinator

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $28 - $31 / hour

⏰ Full Time

🟢 Junior

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The Emily Program

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

The Emily Program is a comprehensive treatment center that specializes in eating disorders. It offers a range of services including inpatient, residential, day treatment, outpatient, and virtual programs designed for individuals of all ages, from children to adults. With a focus on personalized care and evidence-based practices, The Emily Program provides assessments, expert medical care, and therapeutic support to facilitate recovery from various eating disorders such as anorexia, bulimia, and binge eating disorder.

📋 Description

• Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels. • Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness. • Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process. • Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member. • Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment. • Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change. • Provide clear, accurate information about treatment programs, admissions processes, and expectations. • Share appropriate community resources when clients are unable to access care. • Promptly answer incoming calls, including those through an admissions inquiry phone queue.

🎯 Requirements

• 1–3+ years of experience in healthcare admissions, intake coordination, customer service, patient access, behavioral health, or related client-facing role required. • Experience in behavioral health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred. • Sales/customer service experience preferred. • Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred. • Experience managing multiple priorities and workflows in a fast-paced environment preferred. • Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.

🏖️ Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) • Dental insurance (Delta Dental) • Vision insurance (EyeMed) • Short-term and long-term disability insurance • Company-paid life insurance • 401(k) plan available two months after start date • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation • Generous PTO plan accrues annually and begins with your first whole pay period • Eligible employees enjoy seven paid holidays and one floating holiday