Admissions Care Coordinator I

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Pinnacle Treatment Centers, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🧘 Wellness

👥 B2C

🌍 Social Impact

Wellness • B2C • Social Impact

<Pinnacle Treatment Centers, Inc. > Pinnacle Treatment Centers, Inc. operates a nationwide network of addiction treatment facilities offering inpatient, outpatient, detox, medication-assisted treatment (MAT), and behavioral therapies. The organization provides evidence-based programs for substance use disorders (including opioids, alcohol, meth, fentanyl, stimulants, prescription drugs) and co-occurring mental health conditions, with services such as individual, group, and family therapy, trauma support, mindfulness, and complementary therapies. Pinnacle emphasizes accessibility (135+ locations), accreditation from CARF, AATOD, NABH, and RCPA, insurance acceptance including Medicaid and Medicare OTPs, and 24/7 admissions support to help patients start recovery quickly.

📋 Description

• Receive and process inbound inquiries from phone, email, and chat. • Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs. • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner. • Understand patient’s insurance eligibility and benefits. • Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers. • Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket. • Work with Pinnacle Treatment Centers to locate available beds and schedule admissions. • Coordinate admissions schedules and sets up patient transportation as needed. • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient. • Ability to work cohesively with others while maintaining personal tasks. • Ability to adapt and change focus to new tasks or goals. • Ability to negotiate or overcome barriers. • Attentive documentation skills. • Demonstrate excellent interpersonal communication skills. • Ability to motivate those seeking treatment. • Accurate and fast computer skills.

🎯 Requirements

• High school or GED Required. • Proficiency in Microsoft Excel and Office Preferred: • 1 or more year(s) of experience in substance abuse/mental health field. • Call Center experience. • Experience and/or knowledge of the treatment industry. • Ability to connect and empathize with patients and families seeking treatment. • Experience working with a team setting.

🏖️ Benefits

• 18 days PTO (Paid Time Off) • 401k with company match • Company sponsored ongoing training and certification opportunities. • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.