Admissions Care Coordinator I

🕒 August 4

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Pinnacle Treatment Centers, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

<Pinnacle Treatment Centers, Inc. > Pinnacle Treatment Centers, Inc. operates a nationwide network of addiction treatment facilities offering inpatient, outpatient, detox, medication-assisted treatment (MAT), and behavioral therapies. The organization provides evidence-based programs for substance use disorders (including opioids, alcohol, meth, fentanyl, stimulants, prescription drugs) and co-occurring mental health conditions, with services such as individual, group, and family therapy, trauma support, mindfulness, and complementary therapies. Pinnacle emphasizes accessibility (135+ locations), accreditation from CARF, AATOD, NABH, and RCPA, insurance acceptance including Medicaid and Medicare OTPs, and 24/7 admissions support to help patients start recovery quickly.

📋 Description

• Receive and process inbound inquiries from phone, email, and chat • Assess potential patients’ treatment needs and locate facilities and levels of care matching clinical and medical needs • Document patient assessments accurately and promptly in the system of record • Determine patients’ insurance eligibility and benefits and assess viable treatment options • Collect patients’ financial responsibilities, including deductibles, copays, coinsurance, and out-of-pocket costs • Locate available beds and schedule admissions • Coordinate admission schedules and arrange patient transportation as needed • Work collaboratively with Pinnacle Treatment Centers staff to ensure positive patient outcomes • Maintain personal tasks while working cohesively with others • Adapt and change focus to new tasks or goals • Negotiate or overcome barriers • Motivate people seeking treatment • Maintain attentive documentation and demonstrate interpersonal communication skills

🎯 Requirements

• High school diploma or GED required • Proficiency in Microsoft Excel and Microsoft Office • One or more years of experience in substance abuse or mental health preferred • Call center experience preferred • Experience and/or knowledge of the treatment industry preferred • Ability to connect and empathize with patients and families seeking treatment • Experience working in a team setting • Ability to work cohesively with others while maintaining personal tasks • Ability to adapt and change focus to new tasks or goals • Ability to negotiate or overcome barriers • Attentive documentation skills • Excellent interpersonal communication skills • Ability to motivate people seeking treatment • Accurate and fast computer skills

🏖️ Benefits

• Competitive salary • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance • 18 days PTO (Paid Time Off) • 401k with company match • Company sponsored ongoing training and certification opportunities • Professional growth opportunities