Financial Customer Service Representative

🔥 54 minutes ago

🇺🇸 United States – Remote

💵 $39.7k - $54.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Work in collaboration with a team of associates and launch your financial services career in our call center! • Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. • Provide excellent service within our call center for our customers’ retirement savings accounts • Educate and empower our customers without having to make cold calls or sales • Communicate critical plan updates and changes • Process contribution changes, loans, and withdrawals • Process general account changes upon direction from the customer

🎯 Requirements

• Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday • Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience • Capability to work overtime as required based on business need • Financial Services or call center experience • A passion for providing quality customer service • Desire to engage with customers over the phone • Capability to adapt communication style while servicing our diverse customer base • Attention to detail and ability to learn and apply financial industry policies, processes, and procedures • Required Minimum Internet Specifications: Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.