Agent, Colleague Support, HRSS – Tier I Contact Center

🕒 June 29

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Provides administrative service, support, navigation & or solutions in accordance with level of experience, education & established policies & procedures. • Performs clerical functions including customer service, data entry, maintenance & organization of records. • Supports key customers in exceeding their expectations. • Collaborate on performance improvement activities as indicated by outcomes in program efficiency & customer experience. • Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems, and policy interpretation with accurate and complete information.

🎯 Requirements

• Associate’s degree or equivalent experience • Minimum 1+ years of progressive experience in a high-volume contact center or customer service role • Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems • Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition (nice to have) • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development • Continuous learning programs